Every feature matches what your team already does day to day. No models to build, no jargon — every term is explained right in the app.
Complaints, late payments, declining usage, support tickets and expiring contracts all come together. Lonieta clusters what belongs together, sets priority and routes it to the right team.
No black box. The model is weighted with sliders: you decide how heavily late payment, usage or NPS counts. Every score is explainable down to the factor.
One screen per customer: risk, revenue, contract, usage, signals and notes. Plus a daily checkable worklist that tells you who to call today — sorted by priority.
A playbook with steps and a draft message per situation. Lonieta prepares; your team decides and sends. Human-in-the-loop — never automatic decisions with consequences.
Retention, customer and revenue churn, MRR movements and cohorts. Every term gets a tooltip explanation, so even non-specialists trust the numbers.
The biggest difference with other tools: Lonieta measures the effect. Revenue saved, save rate and the drop in churn versus a baseline — exactly what your management and CFO want to see.
Drag in an export and map your columns — done. Later, connect your database or API read-only. An immutable upsert prevents duplicate customers.
Lonieta runs in your own environment. Customer data never leaves the installation, there's no cloud dependency and no AI training on your data. Security is built in, not a bolt-on module.
Play with the live demo per industry, or request a demo on your own data.