Lonieta gathers the signals you're currently missing, shows you exactly which customer is about to churn, gives your team a concrete action — and proves in black and white that acting on it works.
Built for SMBs in
Three steps. No data team, no models to build, no months-long rollout.
Drag in a CSV/Excel export or connect your database. Lonieta recognises customers, contracts, payments and usage.
Recurring signals are clustered and prioritised. Every customer gets an adjustable risk score that you weigh yourself.
Follow the playbook, queue the action, and see week by week whether it helped: revenue saved and a measured drop in churn.
Opinionated and ready to go. There's nothing to model — you start right away.
Complaints, late payments, declining usage and expiring contracts are clustered, prioritised and routed to the right team — with root-cause analysis.
A weighted model with sliders. You decide what counts most — no black box, always explainable.
One screen with risk, revenue, contract, signals and notes. Plus a daily "call today" list, sorted by priority.
Draft messages and steps ready per situation. Human-in-the-loop: your team decides, Lonieta prepares.
Retention, revenue and customer churn, MRR movements and cohorts — in plain language, with an explanation for every term.
Runs on your own infrastructure. Customer data never leaves your installation. 2FA, roles, audit log and encryption built in by default.
Most tools just signal. Lonieta tracks every action through to "done?" and "did it help?" — so your management and CFO can back the investment in black and white.
*Illustrative figures on sample data. On your own installation, Lonieta measures this on your own customers.
Try the live demo on sample data, or request a demo on your own export.