Unlike cloud-only customer success suites, Lonieta runs on your own server and is live in an afternoon — not weeks of onboarding. See exactly which customer is about to churn, get a concrete action, and prove in black and white that acting on it works. No customer data in someone else's cloud, at a fraction of the enterprise suites.
Built for SMBs in
Gainsight, ChurnZero and Totango are built for enterprise CS teams with a data warehouse. Lonieta is built for everyone else.
Not weeks of onboarding with consultants. Import a CSV or connect your database and you're running today.
Your data never leaves your own server — not even into our cloud. No other customer success platform offers that.
No warehouse, no integrations project, no model to build. Opinionated defaults, ready on day one.
Enterprise suites start in the hundreds to thousands per month. Lonieta is priced for SMBs, not enterprise CS teams.
Every risk score is adjustable and traceable to the factors behind it — something you can defend to your team and your customer.
No CSM jargon required. Built to work just as well for wholesale, transport or professional services as for software.
Three steps. No data team, no models to build, no months-long rollout.
Drag in a CSV/Excel export or connect your database. Lonieta recognises customers, contracts, payments and usage.
Recurring signals are clustered and prioritised. Every customer gets an adjustable risk score that you weigh yourself.
Follow the playbook, queue the action, and see week by week whether it helped: revenue saved and a measured drop in churn.
Opinionated and ready to go. There's nothing to model — you start right away.
Complaints, late payments, declining usage and expiring contracts are clustered, prioritised and routed to the right team — with root-cause analysis.
A weighted model with sliders. You decide what counts most — no black box, always explainable.
One screen with risk, revenue, contract, signals and notes. Plus a daily "call today" list, sorted by priority.
Draft messages and steps ready per situation. Human-in-the-loop: your team decides, Lonieta prepares.
Retention, revenue and customer churn, MRR movements and cohorts — in plain language, with an explanation for every term.
Runs on your own infrastructure. Customer data never leaves your installation. 2FA, roles, audit log and encryption built in by default.
Most tools just signal. Lonieta tracks every action through to "done?" and "did it help?" — so your management and CFO can back the investment in black and white.
*Illustrative figures on sample data. On your own installation, Lonieta measures this on your own customers.
Try the live demo on sample data, or talk to us about your own situation.